The PUC API can send E-Mails at various touch points in the customer journey as well as for various reasons within the journey.
Get an overview of all E-Mails available and when they happen to be sent.
| When or Why | |
|---|---|
| Self Registration E-Mail "Customer self registration" is checked -> an E-Mail is sent that includes the link to the self registration. A customer can enter personal data by themselves. | Subject Important: Pickup order, complete details --- Text Important: Pickup order, complete details Hello [CustomerName if available], Please complete your details to finish the pickup order. [Button to open the registration website] Thank you! --- Do you need help? If you don't know why you received this email, please contact our staff [pharmacyE-Mail] or call our Service Center. --- [Footer with address, contact details, opening hours] |
| Pickup E-Mail A article (or more) gets stored in the robot -> an E-Mail is sent to the customer with the Pickup QR Code, informing the customer that the order is ready to be picked up. | Subject Your pickup at BD Rowa NUC Pharmacy --- Text Your pickup code [pickupCode] Hello [CustomerName if available] , Your order is ready for pick up now. You can pick it up with your pickup code right away. [Pickup Code] Pickup terminal: [Pharmacy Address] Customer: [Customer E-Mail] Pickup code: [Pickup Code] Status: Ready for pick up ( 1 ) Scan your pickup code at the pickup terminal. [Pickup Terminal Address] [Pickup Terminal e.g. where it is located] ( 2 ) Follow the instructions on the screen Your [Pharmacy Name] --- Do you need help? If you don't know why you received this email, please contact our staff [pharmacyE-Mail] or call our Service Center. --- [Footer with address, contact details, opening hours] |
| Overdue E-Mail If an order is overdue, it is possible to sent an E-Mail to reminder the customer about the order that is still to be collected. | currently being planned -> coming to the API soon 🤓 |
| Cancel E-Mail Cancelling is a special case, because the API (or the Pickup Cloud Web App) allows you to chose a reason for the cancellation. This reason is reflected in the E-Mail. | ⬇️ See the Cancel E-Mails below for more Details. |
Cancel E-Mails
The cancel E-Mail is tied to the cancellation reason, that's why there are 6 different cancel E-Mails depending on the selected reason.
Learn more about how to cancel an actual order with our article about order cancelation
| Cancel reason | |
|---|---|
| CUSTOMER_NOT_RESPONDING | Hello [name], Your pickup order has been cancelled because you did not pick up your order within [# of days between creation and today] days. We have tried to contact you regarding your pickup order. Unfortunately, we were unable to reach you. The pickup code [pickup code] dated [date] is no longer valid. What happens next? If you have any queries or would like to request another pickup, please contact us by phone or E-Mail, or talk to our team on site. Your [pharmacyName] --- Do you need help? If you don't know why you received this email, please contact our staff [pharmacyE-Mail] or call our Service Center. --- [Footer with address, contact details, opening hours] |
| DELIVERY_ISSUE | Hello [name], Unfortunately your order is not available. For an alternative solution please contact us by phone or e-mail or talk to our team on site. The pickup code [pickup code] dated [date] is no longer valid. Your [pharmacyName] --- Do you need help? If you don't know why you received this email, please contact our staff [pharmacyE-Mail] or call our Service Center. --- [Footer with address, contact details, opening hours] |
| CUSTOMER_WISH | Hello [name], Your pickup order has been cancelled as requested. The pickup code [pickup code] dated [date] is no longer valid. What happens next? If you have any questions, please contact us by phone or email, or speak to our team on site. Your [pharmacyName] --- Do you need help? If you don't know why you received this email, please contact our staff [pharmacyE-Mail] or call our Service Center. --- [Footer with address, contact details, opening hours] |
| STORAGE_ISSUE | Hello [name], For technical reasons, you can only pick up your order in person at our pharmacy. Our team is at available for you during our opening hours. [Opening hours listed] Your [pharmacyName] --- Do you need help? If you don't know why you received this email, please contact our staff [pharmacyE-Mail] or call our Service Center. --- [Footer with address, contact details, opening hours] |
| OTHER | Hello [name], Your pickup order has been cancelled. The pickup code [pickup code] dated [date] is no longer valid. What happens next? If you have any questions, please contact us by phone or email, or speak to our team on site. Your [pharmacyName] --- Do you need help? If you don't know why you received this email, please contact our staff [pharmacyE-Mail] or call our Service Center. --- [Footer with address, contact details, opening hours] |
E-Mail Example
To help you to decide if you want to use the automated API E-Mails or if you want to implement your own solution take a look at one of our example E-Mails.
This is how the Customer will receive a cancellation E-Mail if you set the sendCancellationEmail parameter to true.
